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Privacy Policy

Your privacy is very important to us.  This statement tells you in general terms what Mantic Engineering Pty Ltd’s (Mantic) commitment is, why we need to collect personal information, who we may share that information with (outside of Mantic) and how you may access personal information that we keep.

1. Collection of Personal Information

The personal information Mantic collects is mostly supplied directly by you when you give us your details, place an order, seek a refund or provide feedback to us, such as:

  • When you register your details with us or give us the information
  • When you order goods or services

Such information is utilised primarily to ensure the supply of goods to you as the customer. Personal information can include information such as your name, address, phone, and other contact details (fax, email etc) and shopping purchases (purchases, orders) and methods of payment. Depending on the circumstance, sometimes we collect other information such as where you shop or what your areas of interest are, so that we can improve our service offering to you. Mantic will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function.  It will not collect any such information in a secret or dishonest way.

2. Use of Personal Information

The primary use of personal information is for the purposes listed in paragraph 1 above.  However, Mantic will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:

  • delivery of products or services to you;
  • complete other transactions with you or on your behalf;
  • better understand your requirements and preferences;
  • improve our service;
  • provide offers that are of greater interest or benefit to you;
  • assist in the development of information technology, systems maintenance and development;
  • analyse information for product development, marketing and research purposes and to improve and extend our range of services;
  • investigate and resolve complaints concerning the provision of services by us or others associated to us;
  • marketing directly to you in accordance with privacy laws;
  • disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, delivery service, whether within Australia or overseas;
  • disclosure of your personal information in a manner authorised or required by law; and
  • for any unrelated secondary purpose to which you consent.

3. Disclosure

Mantic has no intention of selling your personal information to other parties, unless consent has been sought from you first.

We may need to pass personal details for approved purposes or purposes you would reasonably expect.  Approved purposes for disclosure of Personal Information may include:

  • where you have provided consent;
  • between related body corporate where each entity is bound by the original primary purpose for which the information was collected.
  • to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to delivery, billing, customer relations management and order fulfilment. In such circumstances, Mantic will take reasonable steps to ensure that, where possible, contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
  • to avoid an imminent threat to a person's life or to public safety.
  • as required at Law or by an order of the Court.

4. Security

Mantic will take all reasonable steps to ensure that all paper and electronic records that contain personal information will be stored in a facility that will not allow unauthorised access. Mantic will review its information security practices on a regular and ongoing basis to determine how improvements to security can be achieved.

5. Other Sites

Clutch is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

6. Access

If you would like to access your personal information retained by Mantic, please contact us directly on email support@manticclutch.com. Mantic will allow reasonable access to personal information records by the relevant individual, should such requested access be in accordance with the privacy laws. Mantic will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the privacy laws. Should an individual wish to correct their personal information, they should contact Mantic directly.

7. Direct marketing

If you do not wish to be contacted by Mantic (about special offers, discounts or other promotional events), then please contact us using the contact details above.